Digital transformation is impacting the workspace of organizations across industries and geographies, and the digital workspace is one of them. Even though we are still in the initial stages of adopting digital workspaces, it has already gone through several ups and downs.
This article explains the Four key trends that will
transform your digital workspace in upcoming years, with examples from companies
that successfully implement these new practices.
If you're ready to expand your company’s digital workspaces, read
on to discover how you can implement these technologies or processes within
your organization.
Four Trends That Will Transform Digital Workspaces
Bring Everything Together with AI
Artificial intelligence (AI) will transform how we manage
our digital content, automate business processes, and support decision-making.
When AI is applied to content, it can help manage the explosion of content by
identifying insights and relationships.
For example, a sales team may store customer information in
various tools like CRM, marketing automation, email, social media, etc. AI can
help bring all this information together so that the sales team can easily
access all this information from a single platform.
This could include customer demographics, past buying
patterns, media preferences, etc. AI will help bring all this information
together so that the sales team can easily access all this information from a
single platform.
Virtual and Augmented Reality in the Workplace
Enterprises use virtual reality (VR) and augmented reality
(AR) to engage employees, customers, and partners across all industries.
Companies use VR and AR to train employees and create realistic work
simulations. Similarly, customers can use VR and AR to experience a product or
service before its launch.
AR also brings more visuals to the table and assists decision-making.
Using VR, AR, mixed reality, and voice assistants to collaborate remotely will
increase the number of people working outside the office.
These technologies provide a way to transcend physical
barriers, such as distance, time, and other limitations, to engage with people
and data more effectively.
Smarter and Greater Use of Data
Organizations bringing data together from various sources
can use AI to improve decision-making and increase productivity. With data
integration, organizations can get data from on-premises and cloud solutions.
When you combine data, you can use natural language
processing to transform unstructured data into structured data. This will allow
you to perform robust analytics, such as sentiment analysis, risk assessment,
and fraud detection. When your data is centralized, you can perform analytics
at scale to generate insights that can be used to make smarter business
decisions.
These insights can inform sales and marketing activities,
improve customer experience, and strengthen operational areas.
Touch-Based Workspaces and Collaboration Tools
We have already seen the growing popularity of voice
assistants, such as Amazon Alexa, Google Assistant, Apple Siri, Microsoft
Cortana, and Samsung Bixby. Now, these assistants are making their way into the
workplace.
Most businesses are investing in voice assistants to assist
employees with daily tasks, such as booking appointments, attending meetings,
and updating workflows. Most advanced voice assistants let users type their requests
as well.
The workplace will be utterly touch-based as more companies
are using technology not based on a keyboard and mouse. Organizations are using
touchscreens and gesture-based technologies to transform how we interact with
our devices.
Conclusion
Digital transformation will transform our digital workspace
in the coming years. This will happen as we combine data and content, bring
virtual and augmented reality into the workplace, use data more effectively and
brighter, and use touch-based workspaces and collaboration tools.
When you consider implementing any of these technologies or
processes in your organization, you should also consider the implications for
your people, culture, and infrastructure.
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